Got a Question? Let’s Chat.
We’d love to hear from you. Whether you’re ready to order, have a question about our pet portraits, or just want to chat about your pet, we’re here to help. Every pet portrait is created with care by our experienced artist, using your favourite photo and chosen art style.
Check out the FAQ's below, or get in touch, we can’t wait to meet your furry friend!
Delivery & Returns
Do you ship worldwide?
We sure do! Currently we deliver to the UK, Ireland, USA, Canada, Australis and New Zealand. To see our prices in your local currency simply use the menu on the left to select your country.
How long does delivery take?
Once you’ve approved your pencil sketch, we get to work on your pet portrait.
Creating the final artwork usually takes up to a week. Once ready, we’ll print and post your portrait, tracked UK delivery takes around 1–3 working days.
Can I return my item?
If your pet portrait arrives damaged or in an unacceptable condition, we’ll happily replace it. Simply get in touch with us and we’ll sort things out quickly.
However, because each piece is personalised, we’re not able to accept returns if you change your mind.
My order has arrived damaged!
We take great care in packaging each pet portrait, but if something’s gone wrong, don’t worry. Please email us at info@cuddlesandlicks.com with a photo of the damage and we’ll send out a replacement as soon as we can.
How much does shipping cost?
We offer Standard and Tracked shipping. For up to date pricing please see options at checkout.
Can I change my order after it's been placed?
If you’d like to tweak your order (art style or size), please get in touch right away. Once your initial pencil sketch is underway, we’re no longer able to make changes.
Orders & Payments
Can I cancel my order?
You can cancel your order for a full refund right up until we start working on your initial pencil sketch. Once we begin, refunds aren’t possible due to the bespoke nature of our artwork.
If we can't start your sketch because the photos supplied are not suitable, and you’re unable to provide alternative photos after we’ve requested them, we can offer a refund totalling 50% of your order to cover the charges and time we incur on the commission.
How long does a refund take?
Once issued, you’ll get a confirmation email. Refunds for our pet portraits usually reach your account within 10 working days.
I’ve received an email asking for a new photo, what now?
Our team carefully check every image to ensure it’s suitable for a high-quality pet portrait. If your photo isn’t quite right, we’ll ask for a new one via email.
We create your pet portrait based on the exact image you upload, so it’s really important it meets our photo guide.
How do I send a new photo?
Simply reply to the email you received from info@cuddlesandlicks.com and attach your new image.
Once your initial pencil sketch is underway, we won’t be able to accept new photos, so please consider your reference photos when placing your order.
Previews
Can I see a preview before ordering?
Because each portrait is individually illustrated by our artist, we’re unable to offer previews before you place your order.
We will however be able to provide an initial pencil sketch for compositional approval once your order is placed and before we begin the final pet portrait in the art style of your choosing.
How long will my initial pencil sketch take?
You can usually expect to receive your pencil sketch within 5 working days of placing your order. This will be a chance for you to approve the general composition and is not intended as an exact likeness of your pet or art style you have chosen.
Can I make changes to my pencil sketch?
Each portrait is handcrafted with care and artistic skill. While we don’t recommend changes, if you’re unsure about the composition, please get in touch and we’ll do our best to help.
General
Do you do unique designs?
Absolutely, every pet portrait is unique!
Each pet portrait is created from scratch by our artist and is based on your reference photo. If you’re after something outside our current art styles, just let us know and we’ll see what we can do.
Can I create a pet portrait for any animal?
Yes! We create pet portraits of dogs, cats, parrots, ponies, if they’re part of your family, we’d love to create a portrait for them.
How is my pet portrait made?
We start with a pencil sketch to get the composition just right, and share this with you for review.
Then, our artist creates your pet portrait in your chosen art style, carefully bringing your pet to life.
Once complete, we print on museum-grade satin paper and ship it to your door for you to mount or frame to your own, personal tastes.
Can I include more than one pet?
Currently, each pet portrait focuses on one pet. Our art styles are designed to best complement a single subject.
Will I get to see the pet portrait before it’s printed?
Yes! Once your pet portrait is illustrated, we’ll send you a digital preview before it’s printed. This usually happens within 5 working days of your initial pencil sketch (though it may take longer during busy periods). Please note: we can’t make changes to the finished pet portrait.